Payment options
We accept MasterCard, VISA and American Express and Paypal. You don’t need to have an accountwith Paypal to make credit card payments. Upon check out you will be taken to Paypal’s secure pagewhere you will fill out your details and can make a payment without registering. Be confident that yourcredit card transaction is processed in the most secure web environment possible. For your security,your billing name and address must match that of the credit card used for payment.
Shipping information
We ship within the USA via United States Postal Service. Shipping is determined by weight and will automatically be calculated during checkout. We make every effort to ship orders quickly. Most orders will ship within 2-3 business days if not sooner. Please note that sales tax is added to orders shipping to California.
During the holidays, it may take a little longer for orders to process due to the operation hours of the postal service and holiday delays in mail delivery because of volume or weather conditions. Wholesale and special orders require additional time to ship. We will communicate with you directly to advise on an accurate shipping timeframe.
Returns
We hope you will be happy with your purchase but if not please email us your concerns within 5 days of your purchase. Refunds are possible on unused products that are returned in re-sellable condition, excluding shipping charges. Please note that you are responsible for return shipping charges.
Customer account and wishlist
Creating a customer account is completely optional. It is not required to place an order. However we do recommend it as creating a customer account means you will be able to keep track of your current and past orders. You will also receive a faster checkout on return visits as your billing and shipping information will be saved on file.
A wishlist is an easy way to keep track of your favorite Rosy’s items. New users will need to register with a name and email address in order to utilize this feature. Once completed, adding items is easy. Just click on the ‘add to wishlist’ button located on each product page.
Privacy
Privacy is very important to us and customer information is kept completely confidential. Customer information is used solely for the purpose of customer service and shipping. No personal information will ever be shared, lent or sold to another party.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Legal Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Conditions of Use
No part of this web-site may be reproduced, downloaded, linked or otherwise used without the express written permission of Woodrose Gardens.