We accept MasterCard, VISA and American Express and Paypal. You don’t need to have an account
with Paypal to make credit card payments. Upon check out you will be taken to Paypal’s secure page
where you will fill out your details and can make a payment without registering. Be confident that your
credit card transaction is processed in the most secure web environment possible. For your security,
your billing name and address must match that of the credit card used for payment.
We ship within the USA via United States Postal Service. Shipping is determined by weight and will
automatically be calculated during checkout. We make every effort to ship orders quickly. Most orders
will ship within 2-3 business days if not sooner. Please note that sales tax is added to orders shipping to
During the holidays, it may take a little longer for orders to process due to the operation hours of the
postal service and holiday delays in mail delivery because of volume or weather conditions.
Wholesale and special orders require additional time to ship. We will communicate with you directly to
advise on an accurate shipping timeframe.
We hope you will be happy with your purchase but if not please email us your concerns within 5 days
of your purchase. Refunds are possible on unused products that are returned in re-sellable condition,
excluding shipping charges. Please note that you are responsible for return shipping charges.
Customer account and wishlist
Creating a customer account is completely optional. It is not required to place an order. However we do
recommend it as creating a customer account means you will be able to keep track of your current and
past orders. You will also receive a faster checkout on return visits as your billing and shipping
information will be saved on file.
A wishlist is an easy way to keep track of your favorite Rosy’s items. New users will need to register
with a name and email address in order to utilize this feature. Once completed, adding items is easy.
Just click on the ‘add to wishlist’ button located on each product page.
Privacy is very important to us and customer information is kept completely confidential. Customer
information is used solely for the purpose of customer service and shipping. No personal information
will ever be shared, lent or sold to another party.
The security of your personal information is important to us. When you enter sensitive information
(such as credit card number) on our order forms, we encrypt that information using secure socket layer
technology (SSL). We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot guarantee its absolute
The trademarks, names, logos and service marks (collectively “trademarks”) displayed
on this website are registered and unregistered trademarks of the website owner. Nothing contained on
this website should be construed as granting any license or right to use any trademark without the prior
written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website
owner and no representation is made as to their content. Use or reliance on any external links and the
content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express,
implied in law or residual) regarding the website.
Legal Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage
(whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which
may be suffered by you or any third party (including your company), as a result of or which may be
attributable, directly or indirectly, to your access and use of the website, any information contained on
the website, your or your company’s personal information or material and information transmitted over
our system. We reserve the right to disclose your personally identifiable information as required by law
and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial
proceeding, court order, or legal process served on our Web site.
Conditions of Use
No part of this web-site may be reproduced, downloaded, linked or otherwise used without the express
written permission of Woodrose Gardens.